What is the lead-time for a custom hat?
Our lead-time is about 12 months. We will touch base with you once your hat is in the works, and will ship it out once it has been completed.
Can I put a deposit down to secure my spot in line?
Yes! Because we invest in our hat bodies ahead of time and there is a significant lead-time for those, we are now asking for payment up front. However, we understand that that is not possible for everyone. We are happy to take a 50% deposit (payment is then due upon completion of your hat.) Please email us at email@example.com if you would like to move forward with a deposit. We also offer Shop Pay when purchasing a custom hat, which allows you to make payments in 4 installments.
I'm not sure of the style I'd like yet - can you help?
Yes! Feel free to send us inspiration photos, stills from your favorite Western movie, etc.
I have another question that I don't see here - how to do I contact you?
Feel free to email us firstname.lastname@example.org